Tui

1.00 stars

207 Reviews

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KAREN's complaint against Tui

KAREN Baker

17/11/2018

APPALLING CUSTOMER SERVICE

Complaint against Tui

Booked a 5 star luxury hotel for over 5 grand for 4 people. Our room leaked so bad we had to move, I slipped on water and hurt myself. Our next room leaked and we had to move again. Next room was full of damp so got moved again. 5 room changes in 5 days. Hotel was full of damp bar was running out of drink. No way a 5 star hotel. Rep was not interested in our complaints. When we got home I contacted after travel who offered 530 pounds holiday voucher which I refused but they still sent it. They have not provided what they advertised as a 5 star hotel. I have lots of pics and videos to back up this complaint. I do not know how to add photos on your site but can provide them later

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