Tui

1.00 stars

192 Reviews

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Mark's complaint against Tui

Mark Whitehall

26/10/2017

Bought 5T Platinum holiday was miss-sold

Complaint against Tui

I booked a 5T Platinum Adults only hotel via Thompson web page. I did this using there filter system as I wanted a luxury holiday to celebrate my 40th birthday and the end to a bad year. The hotel was not 5T and was not Platinum as on the web site this stands for luxury. The hotel was not luxury in any way we were completely miss sold a luxury holiday. The facilities offered were not worth 5T Platinum rating. The hotel is rated as 4 star upon arrival but was a 3 star before being painted white. This product was not as advertised I feel completely let down as this was the worst holiday I have ever been on. Running salt water in shower and and sink. Advertised with 5 swimming pools there were 2 Gym was put together outside not manned looked like the back of someone's house No spa as advertised Adults only but children in bar and dining area Bar tables not screwed together causing drinks to be spilled Restaurant tables not screwed together Rooms very basic and dirty Platinum stands for luxury according to there own statement.

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