Tui

1.00 stars

191 Reviews

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Emma's complaint against Tui

Emma Alcock

14/05/2015

Changed my whole holiday

Complaint against Tui

I paid thomsons £3475.00 last April to visit the Alicia hotel Cala bona a family resort. In April this year I looked on the website to see it has changed to an adults hotel but they were still honouring children's holidays despite there being no facilities. They have changed my rooms from two twin rooms with extra space to two standard rooms with less space when this is not suitable. The flight times have changed also. All this has been done without any notification to myself

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