1.00 stars

192 Reviews

GBP silhouette


Want to resolve an issue with Tui?

Make a complaint

Or simply share your experience

Write a review

tracy's complaint against Tui

tracy ascensao


charged 2k by thomson for having to cancel flight due to partner being in a coma!

Complaint against Tui

We were forced to cancel flights to cancun with thomson after partner needed surgery for a pneumonia which he ended up in a coma with 50% chance of survival. Thomson charged us 2k made us cancel holiday when we just wanted to delay nd added insult to injury stating this was not a critical illness so will not give us our money back! Adding stress to an already horrible situation

  • supporters 0

Tui has not yet responded

  • Comments (0)
400 characters

191 other reviews of Tui