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David's complaint against Tui

David Ayling


Charges for Sitting together on Thomson Plane

Complaint against Tui

We have a party of 14 people going to Mallorca in May 2017. We paid nearly £10,000 for the holiday and Thomsons now want an extra £15 per person (£210) to choose our seats so we can sit together! This was not discussed when originally booking the holiday, but having asked the question when paying off the balance we were told that the sales person should had offered this service free of charge when taking the booking. Having re-visited the local Thomson branch to meet with the original sales person, they first of all denied not raising the issue (obviously if they had we would have taken the option), then just told us that this could not now be sorted and we would have to pay the £15 each fee if we wanted to guarantee. I understand it is usual practice for airlines to charge for pre-booking seats, but if the sales person had done their job properly in the first place we would have had the seats for nothing - and it is their own airline after all. Thomson have been extremely unhelpful and now lost any chance of us booking our holiday with them again.

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