1.00 stars

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Keith's complaint against Tui

Keith Couch - Burden


Cruise not as Described

Complaint against Tui

Joined the Thomson Majesty for our New Year cruise to be told they had had an outbreak of Norovirus the previous week, this was obvious when trying to get into either of the restaurants as the queues were very long with waits of up to 30 minuets for a table, once you did get in half the restaurants were empty because of the shortage of staff. There was no buffet service due to the norovirus we were served by ignorant staff shouting wat you want eh, wat you want, cabine were small, smelly and sheets and towels were hard, grey and threadbare .Outdoor jacuzzis out of action for 5 of the 7 days and filled with green water when open.

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