1.00 stars

207 Reviews

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Sharon's complaint against Tui

Sharon Gocking


Customer service stinks! So does Kalamoto Island Resort!

Complaint against Tui

Raised my concerns pre travel to Thomson after reading many negative comments on tripadvisor regarding sewage smells at this resort. Thomson responded with a email confirming there had been an issue regarding the sewage treatment plant, but this had now been resolved. Unfortunately this was not the case and as soon as we arrived on the island the obnoxious smell presented its self. Our room was adjacent to the plant as was the hotel alfresco restaurant and bar. Due to this obnoxious smell our holiday was spoilt and made areas out of bounds. Contacted Thomson post travel upon our return in July, and still our complaint remains unsolved some six months later. Sent signed for documents on 8th January, NOTHING!

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