Tui

1.00 stars

206 Reviews

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DJ's complaint against Tui

DJ Z

11/12/2019

DISGUSTING & SHAMEFUL

Complaint against Tui

ATROCIOUS & DISGUSTING Misleading information over the phone Went to store as directed via phone. Computer system down details left for holiday. Email received next day with a price quote for THREE people. Price confirmed and deposit paid. I was contacted and told further computer issues regarding holiday and they will make further internal enquiries I was then told there was a computer glitch and I was quoted an extra £2000 plus for the holiday as there howler only accounted for 2 people!!!!! When I complained regarding lack of clarity of information at time of booking or within email communications I was only offered what was the equivalent of £50 off the holiday (CLEARLY DO NOT CARE) Appalling customer service structure and will never use again!!! Whatever reply Tui make regarding the above, bear the following in mind. Do not believe what they say over the phone Do not believe what you receive in writing Do not trust the customer complaints structure or service YOU HAVE BEEN WARNED!!!!!

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