Tui

1.00 stars

192 Reviews

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Simon's complaint against Tui

Simon Chellum

07/01/2019

DO NOT UPGRADE TO EARLIER FLIGHT OR EXTRA LEG ROOM

Complaint against Tui

If you are booked on a late return flight , you will get a call from TUI to upgrade to the earlier flight - DO NOT TAKE THIS UPGRADE ! they will tell you it’s only £60 and you be home watching TV by time later flight leaves. It’s all a con! Once you pay £60 for the upgrade they will tell you the earlier flight is cancelled and you have been placed back on the later flight - THEY WILL NOT REFUND YOUR £60 UPGRADE COST . If you are in economy seats - you will get a call to pay £150 to upgrade to extra leg room seats - they will guarantee you sit together but then you find you are separated by the isle . TUI do this do they don’t loose out on the single extra leg space seats - Senior TUI customer services will stand by the above and send you standard replies.

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