Tui

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amanda's complaint against Tui

amanda mccormack

31/12/2017

Drunk catamaran captain

Complaint against Tui

My daughter and myself went on a catamaran cruise on 29th December from memories jibacoa in Cuba, we travelled to cayo blanco. I would like to complain that the captain was drunk and took a passenger onto the boat and anchored up for some time, they were then late coming back to collect us. This was very embarrassing as my daughter kept asking what they could have been doing. On returning to varadero a passenger was quite drunk and asking for more drinks, he became aggressive so the captain reacted in the same manner by screaming and shouting and scaring all the passengers. He was also seen drinking alcohol. This was such a terrifying experience which we paid a lot of money for. I would like to praise Frank the Tui rep from our resort who was very helpful, professional and approachable.

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