1.00 stars

207 Reviews

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Garry's complaint against Tui

Garry fielding


first choice but not first price

Complaint against Tui

Saw exactly the holiday wanted online, but preferred to book in store as I want to support my local high street. Price online £1700, went into store and after much whispering between advisor and shop manager agreed a price of £1660. Very happy and agreed to proceed, after more whispering I was told by the manager I couldn't have it at £1660 and actually the price would be £1725. Miffed after we had made a verbal contract, didn't book and went home and booked online for £1700 . A few days later the price online went down to £1660 anyway. Very disappointed and even after writing to MD just got a generic apology from directors office.

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