Tui

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Isabel's complaint against Tui

Isabel Alvarez

16/05/2017

Forget about money transferring with Thomson

Complaint against Tui

Today I visited your branch at London Road , Brighton ,and I had the most disappointing experience. As I walked in the shop a young lady called Ellie asked me if she could help. I told her that I would like to cash a transfer through the Wester Union. She did not seem too pleased about that however as it was for £50 only proceeded to do it. She gave a little form to filled and disappered from the counter till the point that her colleague had to prompt her to go back as I was waiting. She asked me for a proof of ID and gave her my passport as the last time they seemed to have a problem to accep with my driving license?. This young lady decided that she was not cashing the transfer as " it was a different name"?? I was so annoyed by that that left and cashed it minutes laters in another Western Union branch in town. It is the second time I had a problem in this brunch regarding Western Union transfers. If the girls do not want to do the transfers, you should concentrate on the travel side of the shop.I do not know if it was unwillingness to work or lack of intelligence but certainly I will never go back to that shop, the service was to put it in one word ,appalling

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