Tui

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Angola's complaint against Tui

Angola Brown

24/01/2016

Issue with wedding planner who haven't got back to us after complaining about our wedding.

Complaint against Tui

Hello, in September me and my husband got married in Cyprus, which we booked with Thomson. We complained about our wedding because everything was rushed. We booked a yacht which they gave the time of 3pm. We got married at 1, had the toast then had to leave at 2.15. On the yacht, the barman gave us a cocktail which we didn't ask for and the 4 that drank it ended up seriously ill. I told the wedding planner as she wanted feedback and she said she'd get back to us before we left. We never heard anything so I sent an email to Thomson in September, never heard anything after 28 days so sent another email. Never heard anything again so got in touch on social media. They then contacted my husband and offered a £250 voucher. We said we didn't want it because it was only for platinum holidays but they sent it anyway. We then asked if they had spoken to the wedding planner and we've had no reply. We then went in store and a member of staff said she'd get in touch with the after sales team. She called my husband to say that we can have a cheque instead, but it would be for a lesser amount and she didn't know how much. Me and my husband want to know if this is right? Couldn't we have a cheque for £250 or are they entitled to give us less? Thanks

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