1.00 stars

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[User Deleted]'s complaint against Tui

[User Deleted]


Issued written warning about behaviour for complaining about injuries, illness & incompetent staff

Complaint against Tui

I booked a weeks holiday in Fuerteventura for my husband and I after hours of research & reassurance with Thomson welfare team and shop staff as first holiday since became wheelchair user. Hotel not up to standard and rep refused to deal with issues - injury due to access difficulties, diarrhoea & sickness and quality of resort. Rep manager refused to see us and, as we said we would take the matter to court we were issued with a written warning & threatened with ejection from hotel for intimidating the rep so she couldn't fill in the complaint form. Complaint form discussed at A.M. Meeting, not mentioned once during the P.M. Meeting when we were told unfounded issues.

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