Tui

1.00 stars

192 Reviews

GBP silhouette

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virginia's complaint against Tui

virginia cunningham

18/10/2017

Miss sold holiday by Thomson

Complaint against Tui

Because my dad has cancer we booked a low deposit holiday, in case we had to cancel due to his ill health. my dad is very ill and I have tried to cancel holiday.. They have told me that I must pay the remainder of the balance by 21st October. I have not signed any paperwork to agree to this, and I was not told this at time of booking. In fact I explained the reason why we was choosing to book a low deposit holiday. The branch have rang me to ask for the remainder of the deposit by the 21st October, Im very anxious as Im not working due to my dad being ill and cannot afford to pay this. Please advise what I should do next

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