Tui

1.00 stars

191 Reviews

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Tracy's complaint against Tui

Tracy Guy

22/01/2016

miss sold holiday then was discriminated regarding my disability

Complaint against Tui

our complaint is regarding a late holiday deal all inclusive booked last october 2015 was meant to be for Spain Costa dorada ended up selling us Ibiza was I feel pressured into buying as wasn't the right destination we wanted they they never informed about certificates I needed for my wheelchair as electric they booked it as manual only 15 hrs before we was due to fly my partners details on booking was wrong so he had no flight seat then hotel accommodation on booking was wrong wasn't disabled room was told as wheelchair won't fit in bathroom nd was bath not shower I'd have to use public toilets and the swimming pool showers and then lady at thomson assist put down on form after was asked could I climb 1 step onto mini bus I said only if 3 people lift me so she took it upon herself to become a thomson doctor and wrote lady can't have refund as if she can climb a step she can climb in and out of Bath alone and her disability can't be that bad and totally discriminated me I felt sick to stomach  we never went on the holiday as couldn't take my wheelchair and everything about holiday had been ruined they then blackmailed us offering full refund only if we kept quiet and didn't press charges against this (?) under the 1972-86 disability discrimination act and been informed we are also banned for life from all there travel shops as a supervisor informed one of our family members they know iv opened a case and nothing iv emailed them rang them still nothing they owe me a formal appology and I Want something done about way I was treated and compensation for all the stress and upset they have caused me and my partner as it's nearly broke us as I feel so hurt in October 2014 they ruined our holiday but I stupidly gave the benefit of doubt on another holiday I dam well wish I hadn't now :( Tracy

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Tracy Guy | | VERIFIED

Thomson just IGNORING customers
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