Tui

1.00 stars

207 Reviews

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Niki's complaint against Tui

Niki Tsialkatoura

26/08/2019

Rude and unprofessional

Complaint against Tui

I had the worst costumer experience with TUI services. I made the mistake to book a flight with them and they do not offer a check in online service (they advertise they do but their app/webpage/costumer support service is completely useless). I tried several times to contact them and complete my check in but no one was willing to help or even explain. Finally I arrived at the airport approximately 2 hours before my flight but I was not allowed to check in, although I didn't have any check in bags and my flight was delayed. As I result I missed my flight and I faced rudeness and sarcasm from TUI staff. Don't waste money or time to them.

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