Tui

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207 Reviews

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Jade's complaint against Tui

Jade O'Reilly

11/10/2015

STOLEN money in hands of THOMSON airline

Complaint against Tui

On arrival to the hotel realised that the lock was broken off my suitcase and it was tampered with. When unpacked found that 500 GBP in Bulgarian levs was stolen from the case. Still have a photo of the receipt from Thomson office where the money was changed. MIT flight to Bourgas on 27/8/15. Contacted the holiday insurance but they can not offer a solution as the suitcase being given in 'checked-in luggage' it is classed as 'left unattended' apparently. Emailed Thomson who replied AFTER the 28 day reply period might I add, saying they too can not offer a solution.

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