Tui

1.00 stars

192 Reviews

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George's complaint against Tui

George Forster

11/04/2017

Theft from suitcase

Complaint against Tui

Some small items of jewellery were take from my partners hold luggage between check in at Boa Vista Cape Verde and Manchester airport. Both AXA insurance and Thomson TUI refused to consider the claim insisting that baggage after check in and collection at arrival airport is not covered for theft and is outside of their responsibility. Unless you apply for a special inclusion to be made on your application for flight and insurance.

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