Tui

1.00 stars

207 Reviews

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R's complaint against Tui

R Pugh

17/03/2015

Thomson change accomadation 8 weeks before departure and offer family one alternative option

Complaint against Tui

Thomson cancelled contract with booked accommodation in florida, 8 weeks before departure by email. Accommodation alternative very poor and concerns have been expressed. Thomson customer service very poor and some staff in adequate. lots of failed promises and lack of communication. Cannot log into on line account no more as our reference number must have been changed/blocked. Spending hours on phone and getting no where.

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