Tui

1.00 stars

207 Reviews

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Caroline's complaint against Tui

Caroline Morrissey

11/05/2017

Thomson Dreamliner Premium Seat Selection

Complaint against Tui

I booked our holiday in June 2016 to go to Mexico in August 2017 for my birthday and our anniversary.I booked premium seats and was told ( as previous years) that we can select our seats 90 days before the return flight. By fluke I've found out that Thomson changed this rule in November and guess what? All the 2 seats together are gone! No notifications from Thomson. I'm so upset and feel like cancelling.

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