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Clair's complaint against Tui

Clair Cooper


Thomson refused to pay out compensation after 9 hr delay as hyraulics on left engine failed

Complaint against Tui

Went on my first ever holiday in Oct 2013 to Mexico and we were on runway for take off when the hydraulics on the engine failed. We were taken into the tarmac area and sat on there for 4 hrs, with no food or drink. Then the mechanics said it was unrepairable. So we were taken back to the terminal and had to wait a further 5 hrs. All we had off thomson was a lousy £10 voucher. They have refused to refund for the 9 hr delay after over a yr so i am now taking them to court. Hauzer vs jet case wins.

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