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Jim's complaint against Tui

Jim Drury


Trouble with Thomson

Complaint against Tui

The plane: Paid for extra leg-room seats, ended up narrower than the standard, less leg room! upon complaining I was offered “a box of tissues to cry into“. Followed by 6 hours with no inflight entertainment. Arrived in Egypt, private transfer accused us of lying about upgrading to a minibus. Arrived at Club Magic Life, the room was no-where near what we purchased and wasnt gonna fit 3 of us, the only option for us was to pay £300 to upgrade! The room flooded!! clothes and trainers got trashed, we got offered a fruit basket and $50....not laundry. Rude reps (except one). Return transfer:wrong vehicle 1 hour on hold, customer services hung up!

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