Tui

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207 Reviews

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Stacey's complaint against Tui

Stacey Modeste

30/03/2016

Unable to get a refund on Flight to Jamaica

Complaint against Tui

Good afternoon I am 13 weeks pregnant and have been informed that I am unable to cancel my flight to Jamaica via Thomson Flights. The Holiday is booked for 23rd April , and was booked before I knew I was pregnant and before it was advised that pregnant women should not travel due to Zika. Having called Thomson they have stated that I am unable to book my flight along with my 2 year old sons flight and instead stated that I cannot cancel and have to book an alternative Firstly this is not an option as I would not want to book a holiday and travel with my son alone along with a new baby . I do not wish to travel in the next year with Thomson the flight to Jamaica is a flight only as I was going to see family and would be traveling with my mum and aunty. This would not be the case if I was to have another holiday . I would have to pay additionally for my partner to travel with us if we were to go on another holiday . I was informed when I visited a Thomson store that my holiday would be cancelled .Why is this not the case if booked on line ? I do not want to book another alternative holiday. And as I have been advised not to travel i would like to cancel and get a refund I

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  • Comments (1)

Heather M | | VERIFIED

This is disgusting behaviour i am in same position
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