Tui

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Susan's complaint against Tui

Susan Cushing

13/07/2017

[RESOLVED] - Wainting almost ten months for a responce to delaye flight claim.

Complaint against Tui

I emailed Thomson's through their website on the 3rd Oct 16 regarding a claim for a flight which was delayed for 24 hours. The flight was to Crete on Thu 22 Sep 2016 . TOM7450 Flight Booking Receipt: EUF/12841836, Booking Reference: 2666172. I received an automated response to acknowledge receipt of the claim. I have since phoned them and submitted another email but they still have not contacted me regarding this claim. I have also messaged a Thomson representative on their Facebook page who told me that they had no time scale to work to and that I would just have to wait to hear from them. I think the length of time I have been waiting is not acceptable and it is my understanding that they ave already paid claims on this flight to some individuals months ago. Thank You Susan

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Tui resolved this complaint

  • Comments (3)

Susan Cushing | | VERIFIED

I am very grateful to A Spokesman Said who were able to resolve this issue within two days of me contacting them. I received a phone call from Thomson's to apologise for the delay and to inform me that my claim had been processed and payment would be sent out in the post. I don't think this issue would have been resolved without the help from A Spokesman Said. Thank You :)

Susan Cushing | | VERIFIED

I am very grateful to A Spokesman Said who were able to resolve this issue within two days of me contacting them. I received a phone call from Thomson's apologise to for the delay and to inform me that my claim had been processed and payment would be sent out in the post. I don't think this issue would have been resolved without the help from A Spokesman Said..Thank You :)

Susan Cushing | | VERIFIED

Just to say thank you again, I don't believe this issue would have been resolved without your help :)
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