Tui

1.00 stars

192 Reviews

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elizabeth's complaint against Tui

elizabeth peeling

28/10/2018

Waiting for a reply

Complaint against Tui

We visited Tui in Hampton Peterborough to book a trip to Eurodisney travelling by foot on the Eurostar. 'The train goes right into the park they said' We had to book our accommodation immediately to get the free children offer but could not book the Eurostar as the timetable had not been issued yet. When we returned to book our travel we were told 'the train does not travel into the park on the day you booked, do you want to change your date of travel? that will be a further £600 as the free children offer has ended' We told them we would just cancel and would they return our deposit as they had misinformed us and the answer was no, apparently it was our fault!!! I have appealed and am still waiting the courtesy of a reply

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