Tui

1.00 stars

207 Reviews

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Malcolm's complaint against Tui

Malcolm Smith

15/12/2014

Why do Thomson refuse to give refunds and why don't they care about their customers?

Complaint against Tui

I want to know why Thomson refuse to give refunds to their customers, I and many others have had to cancel holidays or flights for various reasons and receive no refund, care or compassion from Thomson. We just get fobbed off with T&Cs, House Rules and told to contact our travel insurance. But why should Thomson be able to keep our money. Could this be illegal? Over the past 8 years my wife and I have spent over £43000 with Thomson (3 two week holidays a year) and this is the thanks we get. Thankfully we got a full refund from the hotel. Now that's caring because they know we'll be back but it won't be with Thomson.

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