1.00 stars

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Charlotte's complaint against Tui

Charlotte Somerville


Won't give a refund

Complaint against Tui

We have an all inclusive holiday to vietnam booked however recently found out I am pregnant. Vietnam being a zika virus country we contacted Thomson for a refund as all their long haul destinations have the zika virus. They however have said they will only do a holiday change. My partner is using all his holiday for when the baby is born so there is no time in the foreseeable for us to go on a long haul holiday other than on the dates we already have booked. Being in November we don't want to travel to europe as you can't compare it with the weather in Vietnam and we have already been but they are refusing to give us our money back!

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