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Hazel's complaint against Alpharooms

Hazel Lloyd


Heavty cancellation charge!

Complaint against Alpharooms

On 31st January, I booked 3 single rooms for 3 people for a week in June,in a hotel in Majorca, with Alpharooms. 5 days later, I rand them and tried to cancel, after I found out we couldn't go,due to a personal family situation. The guy told me, that I have to pay £90 to enable the cancellation to go ahead (£30 for each room/person) They are saying that if I don't pay, the booking will 'stay live' and I'll be expected to then pay the full amount in May (a couple of weeks before I would have been due to stay there) I'm refusing to pay. I can understand perhaps paying £30 for administration, fair enough. But £90?! :/

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