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Mark's complaint against Alpharooms

Mark Sturgess



Complaint against Alpharooms

My wife cancelled her booking with alpha rooms three weeks ago was told she would receive a refund 3- 5 working days this did not happen after contacting them numerous times by email the reply was it’s being looked into should receive within 3-5 working days please do not contact was there answer after another 3-5 days again no refund my wife decided to phone them the refund had not been processed and the person in the department was not in so she was told to call back next day . Next day came my wife phoned back managed to speak to someone in refund dept to be told sorry but there system was down that’s why it’s not happened she was told it’s now being processed should receive refund in two days well guess what still no refund I’m left with two options now small claims court or visit there office personally as it’s just up road in Sheffield

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