Dial A Flight

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michal's complaint against Dial A Flight

michal roberts

23/01/2018

100% deposit lost no refund

Complaint against Dial A Flight

I made a booking through Dialaflight for 3 adults traveling to Bangkok the cost of the flights were just under £2000 I paid a £250 deposit of and had an arrangement to pay in 2 instalments first on the 10th Feb of and then on the 8th Feb of the balance after looking at my finances it is not possible for me to pay for the flights and have had to cancel them. After a conversation with a manager he informed me that their is no refund so I have lost £250 deposit I have given as much notice as possible with regard's to cancelling the flights so that Dailaflight can re-advertise the flights I appreciate Dailaflight is not a charity and I would be happy to pay a admin charge but to kept 100% of my deposit seems to be unfair can you please review this matter.

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