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Paul's complaint against Shearings

Paul Wraith


Incorrect booking advertising

Complaint against Shearings

Holiday advertised as fully inclusive when it was actually half board. The booking fee was paid on fully inclusive . I contacted the customer complaints administration who eventually admitted it was their mistake. The only alternative l was given was another holiday which doubled the traveling time or a free transfer which l would lose any discount on the booking fee. I requested for the inconvenience caused a upgraded room at the hotel it was dismissed instantly. I feel let down by a company who advertise Customer satisfaction. Holiday concerned Llandudno/Snowdonia booked 27th March 2019 departs 24th May 2019

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