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Shemad's complaint against Easybook

Shemad Al-jufri


Purchased Ticket

Complaint against Easybook

Hi, I booked a ticket from Alor Setar to TBS on 13 January 2019 for a 6:30pm bus. I got on the bus and the guy in charge said my name is not on the list, turns out they said the bus was already full by the time i bought the ticket. I lost almost rm60 and most importantly lost my time. I tried contacting for refund but nobody is picking up.

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  • Comments (2)

easybook easybook | | VERIFIED

Hi, Kindly e-mail your concern to the customer support [email protected], you may explain the whole process by email.

Septiari Yulfida | | VERIFIED

Tgl 15 februari saya memesan bus singapore kuala lumpur.. namun saya salah lihat jam pada saat pesan. Akhirnya saya meminta rescedule kepada cs easybook namun ditolak mentah2..saya kecewa dengan pelayanan yg egois seperti itu tidak bisa mengerti jika saya sebagai customer sedang kesulitan.. saya tidak meminta untuk pembatalan saya hanya meminta reschedule jadwal bus saya.. saya kecewa
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