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brian's complaint against Warner Leisure Hotels
bad weather conditions
Complaint against Warner Leisure Hotels
Ihad booked and paid for a break at bodelwyddan castle.. really looking forward to break.I paid £527.00 which included an up grade.the weather made travel impossible from where I live .The tavel time under normal circumstnces would have been 4.5 hrs. my booking reference number 11326648.I spoke to their customer desk about the problem .who where adamant that we would loose our complete payment.No exception could be made. for the exceptional weather conditions.I have holidayed at warners many times .I am disappointed that they could not make any consessions at all.I even asked if I could re book for a later date.Only to be told this would not be possible.
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