Trainline

2.00 stars

15 Reviews

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Val's complaint against Trainline

Val Ross

16/03/2018

Extremely poor customer service

Complaint against Trainline

Trying to have 'Beast from the East' refund request for tickets progressed. One of the most intimidating experiences ever. 'Manager' rude and belittling. In my view he demonstrated a blatant disregard for my consumer rights with derision towards me expressed. Conflicting information at every stage of numerous conversations, inadequate training, overbearing attitude and overt erosion of my right to complain by saying any complaint about customer service would negate request for refund.

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