Trainline

2.00 stars

23 Reviews

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Brian 's complaint against Trainline

Brian Hartshorn

15/11/2018

Mistakes are expensive

Complaint against Trainline

The trainline website offers up two months as the option when booking the return trip and I unfortunately didn’t notice and ended up booking the wrong return tickets. Looking at the website the only option available to me was to cancel the whole booking and re-book all the tickets even though I only wanted to change the return trip. As a result I have been charged a penalty for all 4 tickets rather than the two return tickets. I communicated at length with trainline who responded “Our website is designed in such a way that you are unable to change only one ticket. For example, only outward ticket or ticket for one passenger. If you are making any changes on the website the entire tickets has to be changes.” Surely, the Regulator should be aware of this issue and do something about it!

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