2.00 stars

23 Reviews

GBP silhouette


Want to resolve an issue with Trainline?

Make a complaint

Or simply share your experience

Write a review

Eva's complaint against Trainline

Eva Lopez


Wrong information/poor service

Complaint against Trainline

Bought a ticket for my daughter with trainline. She got to the station 20 minutes early and checked the platform at the station and on the trainline app and all was correct. Walked to the bottom of the platform where they did not have screens relying on the trainline information. As it happens, the platform was changed and trainline did not updated the information in the app, by the time she realised it was too late, with 2 minutes spare to get to the new platform she missed her train. I called trainline and they were very rude and unhelpful. The manager was too busy apparently doing paperwork to answer the phone and I was told to buy another ticket if I wanted my daughter home. The operator promised me a call back from the manager and refused to give me his name. Goes without saying that the call never happened. Don't waste your time booking with trainline, book directly with the train company, you are not saving nothig, if anything when comparing prices it is more expensive.

  • supporters 0

Trainline has not yet responded

  • Comments (2)

Vikki Michajlow | | VERIFIED

I'm sorry to hear this happened Eva. We get our platform information directly from the Train Operating Companies who we sell tickets for. We rely on them to keep us up to date with accurate information. Get in touch with us on Social media & we'll see what we can do to help resolve this, staring with listening to the calls. Thanks -Christine

Vikki Michajlow | | VERIFIED

400 characters

22 other reviews of Trainline