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Sandra's complaint against Voyage Privé
Dreadful, unhelpful company
Complaint against Voyage Prive
Booked a holiday in May. A few weeks before were told the hotel, Sea Side Resort (SSR) was overbooked and we would be moved to another hotel, Out of the Blue (OB). Never received any paperwork even though we chased continuously until we left. On arrival in Crete, was told by transfer company that we were going to OB. When we got there they had no booking for us so we got a taxi, at our own expense to SSR and stayed in a fairly empty hotel. Equally we had no transfer back to the airport as this had been arranged to pick us up from OB. We contacted VP and have heard nothing from them. We were eventually assisted by a lovely rep from Tui. I ADVISE YOU TO NEVER TRAVEL WITH VOYAGE PRIVE, TUI MUCH BETTER ALTERNATIVE.
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