Diggerland

3.00 stars

11 Reviews

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Sarah's complaint against Diggerland

Sarah padgham

31/07/2016

[LAPSED] My son is over the height

Complaint against Diggerland

Came today to diggerland in rochester. He is 82cm and can go on around 6-8 rides. When getting him in and on he was refused to go on 4 of them. I feel this is unexceptable and he is over ur height restrictions ans a massive waste of money. I except we disnt have to pay for him but me and my partner did. It waa really upsetting and pointless for my son as he cried due to being allowed on them

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Lapsed. Sarah has not responded in 90 days

  • Comments (2)

Diggerland Duggy | | VERIFIED

Hello, Thank you for your comments. All feedback is much appreciated at Diggerland. With regards to your feedback, any child under 90cm is free of charge to enter Diggerland. However as per the ride height chart which is clearly displayed on our Diggerland website, children between 80cm-90cm can go on 9 of the 18 rides and drives, however must be accompanied by an adult on 4 of the rides.

Diggerland Duggy | | VERIFIED

It depends on which of the rides and drives your son was refused entry. Was your son measured before going on the ride? If your son was too small then he would have not been able to go on. This is due to Health & Safety guidelines set out by the HSE. In order to assist further, it would be helpful to know which rides and drives your son was refused entry.
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