Diggerland

3.00 stars

11 Reviews

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Samantha's complaint against Diggerland

Samantha Holden

13/08/2017

[RESPONDED] Waste of money! Most of there things are broken

Complaint against Diggerland

Majority of the things in the park were broken or closed! Complete waste of money Staff not very well trained

  • supporters 0

Diggerland has responded

  • Comments (2)

Diggerland Duggy | | VERIFIED

Dear Samantha, Thank you for your review. We are sorry to hear you were disappointed. As stated in response to your email - With regards to the marshal working on the Dippy Ducks, we are sorry to hear that this staff member misinformed you with regards to height restrictions. This was a relatively new employee who got confused. Although the marshal had received intense training, it was his first time working the Dippy Ducks on his own. The General Manager has spoken with the staff member and the marshal sincerely apologises for misinforming you. This staff member will receive further training before being allowed on park again, on his own to manage an attraction. We are pleased to hear however that this issue was sorted for you and that your family enjoyed the Dippy Ducks. With regards to the Go Karts, our marshal explained that the Go Karts were experiencing a fault and were being fixed. Our mechanic report shows this attraction was down for a total of 16 minutes and was then back up and running again. The Mini Landrovers were working all day, however towards the afternoon the battery on two of them had run out and they were being charged. The Mini Landrover attraction was still running, however. Within 30 minutes all Mini Landrovers were going around the track. With regards to the Crazy Carts, as these also run on electric, unfortunately towards the end of the day they do run out of battery. The manager was informed and almost fully charged Crazy Carts went back on park. We are currently purchasing more Crazy Carts to ensure in the afternoon, there are fully charged Crazy Carts to go out on park. As some of the attractions run on electric they do occasionally run out of battery if they have been used particularly frequently. However we aim to keep this to a minimum and this usually has no effect as we have a large number of machines all on site.

Diggerland Duggy | | VERIFIED

Dear Samantha, Thank you for your review. We are sorry to hear you were disappointed. As stated in response to your email - With regards to the marshal working on the Dippy Ducks, we are sorry to hear that this staff member misinformed you with regards to height restrictions. This was a relatively new employee who got confused. Although the marshal had received intense training, it was his first time working the Dippy Ducks on his own. The General Manager has spoken with the staff member and the marshal sincerely apologises for misinforming you. This staff member will receive further training before being allowed on park again, on his own to manage an attraction. We are pleased to hear however that this issue was sorted for you and that your family enjoyed the Dippy Ducks. With regards to the Go Karts, our marshal explained that the Go Karts were experiencing a fault and were being fixed. Our mechanic report shows this attraction was down for a total of 16 minutes and was then back up and running again. The Mini Landrovers were working all day, however towards the afternoon the battery on two of them had run out and they were being charged. The Mini Landrover attraction was still running, however. Within 30 minutes all Mini Landrovers were going around the track. With regards to the Crazy Carts, as these also run on electric, unfortunately towards the end of the day they do run out of battery. The manager was informed and almost fully charged Crazy Carts went back on park. We are currently purchasing more Crazy Carts to ensure in the afternoon, there are fully charged Crazy Carts to go out on park. As some of the attractions run on electric they do occasionally run out of battery if they have been used particularly frequently. However we aim to keep this to a minimum and this usually has no effect as we have a large number of machines all on site.
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