1.00 stars

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gemma's complaint against Sunmaster

gemma brady


NOT value for money poor service

Complaint against Sunmaster

103 · Booked holiday with them, I was told my original hotel choice with free child places was no longer available and other hotels didn’t have any free child places so booked alternative hotel which was obviously more expensive because no free child offers. later I was browsing and saw they had my original choice of hotel with plenty of rooms available still with free child spaces so I contacted them to amend booking to my original hotel choice but was told because it was an amendment they couldn’t offer me the free child places and they would charge me an extra £100 amendment charge so It would actually cost over £2000 more than my existing booking. Although I have ended up sticking with my second choice hotel had same dates, flights, hotel, room type and transfers for £1200 less so although I lost my £600 deposit I still saved £600 by cancelling and booking elsewhere

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