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James 's complaint against JustTravelCover.com

James McDonald


Lied About Holiday Insurance - Silver policy- One trip Europe

Complaint against JustTravelCover.com

Lied about the silver travel policy. Did you know that there is 150 pounds excess for EVERY item. I mystery shopped them after the claim to the horrific Right Path underwriters and if I was a new customer I would have been miss sold the policy again. I was robbed in the Canary islands at half four in the morning. 3 passports stolen on the morning of our flight plus a cheap mobile (120 quid and 90 euros). We had to go to the police to report it so missed our flight and had a 4 day wait to get temporary passports. This was in Fuerteventura. The temporary passports cost us 300 pounds. We had to get accommodation and new flights back in this time of wait. What is covered? Zero according to the underwriters (Right Path Claims). Because I have mystery shopped Just Travel on a recorded line about policy details afterwards I may have some clout now. Putting it out here so nobody gets done over. Apparently I can't claim for flights back, cancelled flight, accommodation or anything. The worst was the 150 excess on each "item". Buyer beware. James McDonald

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