JustTravelCover.com

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SYLVIA's complaint against JustTravelCover.com

SYLVIA ROYLE

04/10/2017

No refund given for not going on holiday

Complaint against JustTravelCover.com

My 84 year old Stepfather, Mr J R.........h (Reference UNI112714/2017) has had cancel his holiday (16/10/2017-23/10/17) due to family issues. He has already lost over £2,000 on airfare and hotel expenses. I cannot believe that he is also going to lose all of the money paid to JustTravelCover.com for Travel Insurance... how can this be? Reading the cancellation documents is ridiculously confusing and I would like a simple explanation for why Mr R.........h does not get back any of his money paid? Please reply asap as I will be taking this to the Travel Insurance Ombudsman if I am not given a satisfactory reason why. Thank you Regards Sylvia Royle

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