Principality Stadium

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Julie 's complaint against Principality Stadium

Julie Callaghan


Leaking fluid

Complaint against Principality Stadium

While attending Ed Sheeran concert24/06/18 myself and family arrived early to get a good seat as waiting for nearly a year was very excited to see concert .after 1 hour into concert both myself and husband felt wetness dripping on ourselves also a couple behind us noticed.during the concert this dripping was getting more and was becoming so bad people behind us started to change seats we was determined not to move as after picking perfect seats and time there was no other seats with views like that available .at first when reporting it to stewards was informed that it could be spilled drinks from level above but after time the drips was severely increasing and was then informed that it was a pipe leak and had been reported to maintenance then once again been told it was a pipe leak which have happened previously and had quite often happened and was an ongoing issue???. Even though this didn’t take the excitement out of the concert it did take the sparkle from it as when trying to dance there was a constant wet cold drip ! When moving outwards towards aisle to avoid drip was told to keep in make sure aisle was free ! To which I do agree with but was only just leaning outwards to avoid a constant drip .i have attended numerous events at stadium with music and rugby even my son has played for school there and never experienced such poor maintenance of the building.i do feel this should properly investigated and adequately dealt with as functions at the stadium are very expensive and people look forward to these so something like poor maintenance of the building is very disappointing also this has been a fantastic stadium and people travel from all around the world,wouldn’t you want fantastic memories for people rather than remember when we went to that concert in wales and we got wet with something dripping all over us !!!!! And I can asure you that I wouldn’t be so understanding if it had been dripping over my children as not only would they have them wet but they would have been constantly complaining throughout the concert. Your response would be gratefully received Mrs Callaghan

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