7ideas

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Mr Brian's complaint against 7ideas

Mr Brian Roskell

14/08/2016

Booked hotel inmarch

Complaint against 7ideas

We booked h10Timanfaya palace on the o2/03 /2016 We was told on the 8th August that it was not available. We was meeting friends there on the same dates . 29th September for one week. I have been in contact with 7 Ideas at least 7 times and seem to be getting no feedback they keep saying we will ring me back .My partner has a heart conditions and all the stress is not helping. We are going away soon and we need to sort this out .I have phoned the timanfaya and they say the hotel is full on these dates and say that 7 Ideas cancelled the booking .we had booked 7 nights half board with sea views. We said we would accept H10 Rubican as alternative with same booking conditions. We would be very grateful if you could sort things out for us as soon as possible .Many thanks Mr B Roskell

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