Hoseasons Holidays

I booked a lodge break in a rural location you have to drive I was involved in a car accident which was not my fault the driver wrote my car off my foot is in plaster I contacted hoeseasons to try and negotiate a change of location to a site I can access by train it was in a week's time but I didn't ask for this to happen they said no without no explanation or care or consideration for what I had experienced they offered nothing not even to change the dates I'm disgusted they were so rude to me so the result is I've lost £355