Hoseasons Holidays

5 Reviews

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Ramona's complaint against Hoseasons Holidays

Ramona Bilan

07/04/2018

Worst costumer service and management

Complaint against Hoseasons Holidays

We will never again book with Hoseasons! We booked a pet friendly lodge in Cheddar Woods Resort, however when checking in out lodge didn’t have a gate so we went back to reception to request another lodge. Ive been told that the lodge we booked is not dog friendly and that a dog hasn’t been added to our booking and therefore we will need to pay £180 clean up because of the dog. We already paid £560 for 3 nights and for them to ask for another £180 it was just unreal. We booked a premium lodge 3 bedrooms. The way it looked and smelled was horrible. The only premium was the hot tub. After many talks with manager at hoseasons and staf at cheddar Woods trying to explain that if this wasnt a dogs friendly lodge , why there was dog treats and info sheet with what dogs are aloud or not in the lodge , was on the table. they refused to change our cabin but instead made us pay the fees for deep clean. After having spent one hour on the phone with manager Jason, who clearly wasn’t interested in helping us, we went back to the lodge disappointed and telling all our friends never book with them or go to cheddar Woods resort. Spend your money somewhere else ! I just could have booked a holiday in Spain for this money Again I will NEVER book with them never !

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