1.00 stars

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Donna's complaint against Gotogate

Donna Burnett


GotoGate Issued flight ticket in wrong name

Complaint against Gotogate

I used GoToGate as skyscanner took me to this site. Despite keying in exact details of the website the final booking page showed up the wrong surname and used the middle name of my son for my surname. Despite contacting them immediately, they were useless saying my only option was to cancel the flight - first they said it would cost £125 then later they emailed to say it would be £200. Still no resolution. I know it was their web page that resulted in giving incorrect information. There were 6 'typo' errors in the booking. All apparently my fault... A scam company never to be used again or ever recommended. Shame on Sky Scanner for supporting them.

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