Gotogate

1.00 stars

15 Reviews

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Brendan's complaint against Gotogate

Brendan

02/10/2016

Incorrect refund

Complaint against Gotogate

I canceled a flight with gotogate and they told me it would cost €320 per ticket. I had two tickets so i agreed to the €640 in total. The total cost of my flights was €1950 but they only refunded me €400. After 9 months of ringing and emailing and them countless times telling me i will get the full amount refunded they now tell me i have to pay a fuel surcharge and i wont be getting anymore money i feel its very unfair that they can get away with this. Does anyone know where i can go from here?

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