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Ashley's complaint against Gotogate
Lost my booking and advised me to re-book, when I did they supplied me with my old booking
Complaint against Gotogate
I had booked a flight via Gotogate. Approximately one month after booking, I contacted them as I had not received any booking or flight information. I was advised by Gotogate that they had not received my booking request. The money had, however, left my account and over £100 was clearly debited to Gotogate. I repeatedly insisted that they had my money and asked them to deal with this. They told me six times to book new flights and just speak to my bank. I was forced to purchase different flights for my trip. As soon as I emailed them informing them that I had booked different flights with a different provider, they emailed me the details of my flight booking that I had previously made. I asked them to cancel that booking and refund me my money, as they had advised me six times that they had no booking for me and had also advised me to book different flights. They responded and told me that the airline policy did not accept cancellations so they could not do this for me. I threatened them with legal action, they responded and told me to fill out their complaints form which they did not send to me. I cannot find the complaints form. They also mentioned that they would take three months to consider complaints. I feel like they are trying to be as difficult as possible so that I do not pursue this, and they gain £100 for just being difficult. This is truly unacceptable and an very unethical way to approach business. I will never ever deal with them again, and am still trying to get my money back!
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